THE REPUBLIKS

Four platforms,
one ecosystem.

Year2019—22
Scope
Web CRM App

Two brands running on outdated websites, disconnected platforms and an app that drove no engagement. Built a unified digital infrastructure — from acquisition funnel to member app — that turned passive users into active, retained members. FitRepublik & StudioRepublik, Dubai, UAE.

01 The Challenge

Both websites were outdated and not optimised for conversion. Google, Meta and the CRM operated in silos — no integrated funnel, no data flow between platforms. The member app was equally outdated: missing core functionality, visually misaligned with the brand, and built around a passive experience rather than a tool that could actually drive retention.

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Conversion was the metric from day one — not visibility.

02 The Approach

Website & Acquisition Funnel

A full UX/UI overhaul was led across both websites, integrating Google, Meta and the CRM into a unified acquisition funnel. Campaign management and performance optimisation were embedded into the architecture — not bolted on after the fact.

App Rebuild & Member Experience

Product direction was led in collaboration with the COO, coordinating a UI designer, lead developer, IT manager and an external development team in India. The app was rebuilt around the complete member journey: visit tracking, favourite classes and coaches, and regularity monitoring to drive consistent attendance.

Retention Platform

An e-commerce layer and a personal trainer portal — letting members browse and book by personality and specialism — turned the app from a passive utility into a genuine retention platform.

03 Results
Monthly leads, both facilities
Cost per lead
Cost per acquisition
Digital conversion rate
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Every touchpoint connected — every conversion counted.

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